Apex Bank Insurance — Product Guide¶

Effective Date: April 1, 2026
Distributor: Apex Bank Ltd (AFSL 334455)
Issuer: ShieldCo Insurance Ltd (AFSL 223311)

Apex Bank distributes general and life insurance products under a distribution agreement with ShieldCo Insurance Ltd. Apex Bank is authorised to provide general advice only — for personal advice, please consult a licensed adviser.

Home Building Insurance¶

Covers the structure of your home against fire, storm, flood, impact, theft, malicious damage and accidental loss.

• Sum insured: $200,000 to $5,000,000
• Excess options: $500, $1,000, $2,000
• Optional accidental damage and motor burnout cover
• Emergency accommodation up to $30,000
• New-for-old replacement on items under 10 years old

Example premium (3-bed brick-veneer, metro NSW, $750K sum insured): $1,240–$1,980/year.

Home Contents Insurance¶

Covers personal belongings inside your home.

• Sum insured: $25,000 to $250,000
• Optional accidental loss or damage
• Portable contents cover up to $10,000
• Worldwide travel cover for specified items
• $5,000 identity theft sub-limit

Bundling discount: 10% off when combining building + contents.

Landlord Insurance¶

For residential investment property owners.

• Building and loss-of-rent cover
• Tenant malicious damage
• Legal liability up to $20M (default)
• Optional flood cover
• No-claims discount up to 25%

Car Insurance¶

Apex Comprehensive — covers damage to your vehicle, third-party property, theft and fire.

• Market value or agreed value
• Choice of repairer option
• Hire car after theft ($75/day, 14 days max)
• Optional windscreen excess waiver
• Optional roadside assistance ($99/year)

Third Party Property — budget option for damage you cause to others' property.

Travel Insurance¶

Comprehensive cover for international and domestic trips.

Policy types: International Comprehensive · Domestic · Annual Multi-Trip · Cruise.

Exclusions: pre-existing undeclared conditions, DFAT 'Do Not Travel' destinations, extreme sports without upgrade, alcohol-related incidents over 0.19 BAC.

Claims Process¶

1. Call the travel assist line on 1800 XXX XXX (24/7, reverse charges from overseas)
2. Keep all receipts, reports and medical documentation
3. Get a police report within 24 hours for theft or loss
4. Submit via app or claims portal within 30 days of return
5. Straightforward claims assessed within 10 business days

Income Protection¶

Pays a monthly benefit up to 75% of your income if you can't work due to illness or injury.

• Benefit periods: 2 years, 5 years, to age 65
• Waiting periods: 30, 60, 90 days, 1 year, 2 years
• Stepped or level premiums
• Inside-super or outside-super options
• Mental health cover included

Level premiums cost 15–20% more initially but don't increase with age — preferable for long-term holdings.

Life Insurance¶

Lump-sum death benefit from $100,000 to $5,000,000. Optional Trauma and TPD riders.

• Held inside super for tax-effective premiums
• Guaranteed renewable
• 30-day free-look period
• No medical up to $1M for eligible applicants

Commissions Disclosure¶

Apex Bank earns a commission of up to 17.5% on general insurance and up to 27.5% on life insurance. Commissions are paid by the insurer and do not increase your premium.

Cooling Off, Complaints, and Hardship¶

• 14-day cooling off period from policy start
• Pro-rata refunds after cooling off (less $25 admin fee on some products)
• Internal review within 15 business days
• Escalation to AFCA (afca.org.au, 1800 931 678) if unresolved
• Hardship team available for premium deferrals

For full terms please request the relevant Product Disclosure Statement.