Regulatory Compliance & Disclosures¶

Effective Date: January 1, 2026
Last Revised: February 1, 2026
Chief Compliance Officer: compliance@apexbank.com.au

Apex Bank Ltd ABN 00 000 000 000 ("Apex Bank") is committed to operating with the highest standards of regulatory compliance, ethical conduct, and transparency. This page provides important disclosures regarding our regulatory status, compliance framework, and the protections available to our customers.

1. Regulatory Status¶

1.1 Authorised Deposit-Taking Institution (ADI)¶

Apex Bank Ltd is an authorised deposit-taking institution (ADI) regulated by the Australian Prudential Regulation Authority (APRA) under the Banking Act 1959 (Cth). As an ADI, Apex Bank is subject to APRA's prudential standards covering capital adequacy, liquidity, governance, risk management, and information security.

1.2 ASIC Licensing¶

Apex Bank holds an Australian Financial Services Licence (AFSL No. XXXXXX) and an Australian Credit Licence (ACL No. XXXXXX) issued by the Australian Securities and Investments Commission (ASIC). These licences authorise Apex Bank to provide deposit products, payment services, general insurance distribution, and credit products including home loans, personal loans, and credit cards.

1.3 AUSTRAC Registration¶

Apex Bank is a reporting entity registered with AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and complies with all applicable reporting, identification, and record-keeping obligations.

2. Prudential Compliance¶

Apex Bank complies with the full suite of APRA prudential standards applicable to ADIs, including:

• CPS 220 (Risk Management): Enterprise-wide risk management framework with Board-approved risk appetite statement.
• APS 110 (Capital Adequacy): Maintenance of capital ratios above APRA minimums, including CET1, Tier 1, and Total Capital ratios.
• APS 210 (Liquidity): Liquidity Coverage Ratio (LCR) and Net Stable Funding Ratio (NSFR) maintained above regulatory minimums.
• CPS 234 (Information Security): Comprehensive information security controls, incident response capability, and regular testing of security controls.
• CPS 230 (Operational Risk Management): Operational resilience framework covering critical operations, tolerance levels, and third-party service provider management.
• CPS 511 (Remuneration): Remuneration framework that does not incentivise excessive risk-taking.

3. Anti-Money Laundering & Counter-Terrorism Financing¶

Apex Bank maintains a risk-based AML/CTF Program in compliance with the AML/CTF Act and AUSTRAC Rules. Key components include:

• Customer Identification: Know Your Customer (KYC) procedures for all account openings, including verification of identity through the Document Verification Service (DVS).
• Transaction Monitoring: Automated systems to detect and report suspicious matters, threshold transactions (cash transactions of $10,000 or more), and international funds transfer instructions (IFTIs).
• Suspicious Matter Reporting: Procedures for investigating and reporting suspicious matters to AUSTRAC within required timeframes.
• Sanctions Screening: Real-time screening against DFAT consolidated sanctions list, UN Security Council sanctions, and other applicable lists.
• Employee Training: AML/CTF training for all employees upon onboarding and annually thereafter.
• Independent Review: Biennial independent review of the AML/CTF Program by a qualified external reviewer.

4. Financial Claims Scheme (FCS)¶

Deposits held with Apex Bank are protected by the Australian Government's Financial Claims Scheme (FCS) under the Banking Act 1959. The FCS provides protection for deposits up to $250,000 per account holder per ADI in the event that an ADI becomes insolvent.

Key points:

• The $250,000 limit applies per depositor per ADI, not per account.
• Joint accounts are treated as being held equally by each account holder.
• The FCS is administered by APRA and funded by the Australian Government.
• No application is required — eligible depositors are paid automatically.

For more information, visit fcs.gov.au.

5. Responsible Lending¶

Apex Bank complies with responsible lending obligations under the National Consumer Credit Protection Act 2009 (NCCP Act). Before providing a credit product, Apex Bank will:

• Make reasonable inquiries about your financial situation, requirements, and objectives.
• Take reasonable steps to verify your financial information.
• Assess whether the credit product is not unsuitable for you.
• Provide a credit assessment on request.

6. External Dispute Resolution — AFCA¶

Apex Bank is a member of the Australian Financial Complaints Authority (AFCA), the independent external dispute resolution scheme for financial services.

AFCA Contact Details:
- Online: afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678
- Mail: GPO Box 3, Melbourne VIC 3001
- Apex Bank AFCA Member Number: XXXXX

Customers may refer a complaint to AFCA if they are not satisfied with Apex Bank's internal dispute resolution outcome, or if we have not resolved their complaint within 30 days.

7. Complaint Filing Procedures¶

7.1 Internal Dispute Resolution¶

Customers who wish to lodge a complaint may do so through:

• Phone: 1300 APEX BK (1300 273 925)
• Email: complaints@apexbank.com.au
• Online: Through the complaint form in Apex Bank Internet Banking
• In Branch: At any Apex Bank branch
• Mail: Apex Bank Ltd, Attn: Customer Relations, Level 30, 120 Collins Street, Melbourne VIC 3000

All complaints are acknowledged within one (1) business day. We aim to resolve complaints within thirty (30) calendar days. Complex complaints may take up to forty-five (45) days, and we will keep you informed of progress.

8. Regulatory Contacts¶

Apex Bank Ltd ABN 00 000 000 000
Compliance Department
Level 30, 120 Collins Street
Melbourne VIC 3000
Email: compliance@apexbank.com.au
Telephone: 1300 APEX BK (1300 273 925)