Products & Guides
Product guides, support documentation, and everything you need to manage your banking.
13 documents available
Product Guides
9Apex Home Loan — Product Guide
Comprehensive guide to Apex Bank's home loan offerings including variable and fixed rate options, offset accounts, redraw facilities, and flexible repayment terms for owner-occupier and investment properties.
Updated 2026-01-15
Apex Rewards Credit Card — Product Guide
Full product disclosure for the Apex Rewards Credit Card including reward points, balance transfer offers, complimentary travel insurance, fee schedule, and eligibility requirements.
Updated 2026-01-15
Apex Savings Account — Product Guide
Detailed product guide for the Apex Savings Account featuring a competitive bonus interest rate, no monthly fees, unlimited withdrawals, and flexible access through Internet Banking and the Apex Mobile App.
Updated 2026-01-15
Apex Personal Loan — Product Guide
Complete product guide for the Apex Personal Loan covering fixed and variable rate options, loan amounts from $5,000 to $50,000, same-day approval, flexible terms, and transparent fee structures.
Updated 2026-01-15
Apex Term Deposit — Product Guide
Product guide for the Apex Term Deposit offering competitive fixed interest rates across terms from 1 to 60 months, capital security backed by the government deposit guarantee, and flexible maturity options.
Updated 2026-01-15
Apex Everyday Account — Product Guide
Complete guide to the Apex Everyday Account featuring zero monthly fees, Visa debit card, mobile wallet support, real-time notifications, and fee-free ATM access across the Apex network.
Updated 2026-01-15
Apex Business Banking — Product Guide
Everyday accounts, overdrafts, business loans, merchant services and cashflow lending for Australian SMEs, sole traders and trusts. Features Xero/MYOB integration, a dedicated Business Concierge and AI-powered cashflow insights.
Updated 2026-04-01
Apex Wealth Management — Product Guide
Private banking, managed portfolios, SMSF lending, wholesale term deposits and retirement planning for Apex Bank Wealth clients with $250,000+ in investable assets.
Updated 2026-04-01
Apex Bank Insurance — Product Guide
Home, contents, landlord, car, travel and income protection insurance distributed by Apex Bank under a licensing agreement with ShieldCo Insurance Ltd. Bundling discounts and claims support included.
Updated 2026-04-01
Support Guides
4Dispute Resolution & Complaints
How to raise and resolve disputes with Apex Bank, including internal and external resolution processes.
Updated 2026-01-15
Fraud Protection & Security
How Apex Bank protects you from fraud and what to do if you suspect unauthorised transactions.
Updated 2026-01-15
Digital Banking Guide
Getting started with the Apex Bank mobile app and internet banking platform.
Updated 2026-01-15
International Banking & Travel
Using your Apex Bank accounts and cards overseas, including fees, exchange rates, and travel notifications.
Updated 2026-01-15